Refund and Cancellation Policy
At [Trekars], we aim to provide the best service and ensure customer satisfaction. Please read our refund and cancellation policy carefully.
1. Order Cancellation:
- Customers can cancel their orders within [mention timeframe, e.g., 24 hours] of placing the order, provided the order has not been shipped.
- Once the order is shipped, cancellation will not be possible.
- To cancel an order, please contact us at [trekarsindia@gmail.com/9307345326].
2. Refund Eligibility:
- Refunds are applicable under the following conditions:
- The product delivered is damaged or defective.
- The wrong product was delivered.
- The product is missing from the package.
- Customers must report any issues within [mention timeframe, e.g., 48 hours] of receiving the product, along with proof (e.g., photos).
3. Non-Refundable Cases:
- Refunds will not be processed in the following scenarios:
- If the product is used, damaged, or tampered with by the customer.
- If the request is made after the specified timeframe.
- For customized or personalized products.
4. Refund Process:
- Once the refund is approved, it will be processed within [mention timeframe, e.g., 7-10 business days] to the original payment method.
- Razorpay transaction charges (if any) will be deducted from the refund amount.
5. Return Shipping Charges:
- If the return is due to a mistake on our part (e.g., defective or wrong product), we will bear the shipping charges.
- For other returns, the customer may need to bear the shipping costs.
6. How to Request a Refund or Cancellation:
- Send an email to [trekarsindia@gmail.com] with your order details and reason for cancellation or refund.
- Attach any relevant proof (e.g., photos of damaged product) for faster resolution.
7. Contact Us:
For any issues or queries related to cancellations and refunds, feel free to reach out to us:
Email: [trekarsindia@gmail.com]
Phone: [9307345326]
